IMPORTANT GUEST Policies

Please review the following important policies and reminders before your stay. These highlight key guidelines for your reference; other resort policies may also apply.

Overnight Guests

  • Check-in: 2:00 PM

  • Check-out: 12:00 PM

  • Early Check-in: Subject to room availability. Earliest check-in is 10:00 AM and will incur an additional fee of ₱2,000.

  • Late Check-out Charges:

    • ₱1,000 for up to 1 hour past check-out

    • ₱2,000 for more than 1 hour past check-out

  • Security Deposit: ₱1,000 required upon check-in to cover incidentals, in addition to full room payment. Must be paid in cash only.

Day Use Guests

  • Check-in: 10:00 AM

  • Check-out: 7:00 PM

Check-in & check-out

Overnight Guests

  • Up to 2 children 7 years old and under stay free of charge when sharing a bed with parents (breakfast not included).

  • For children 7 years old and under exceeding the initial 2, ₱600 per night will be charged, inclusive of breakfast.

  • Children 8 - 12 years old will be charged ₱800 per night, inclusive of breakfast.

  • Guests 13 years old and above are considered adults and will be charged ₱1,200 per night, inclusive of breakfast.

  • Infants under 2 years old are not counted in the guest count.

  • Note: A valid ID for children aged 12 years and below must be presented upon check-in.

Day Use Guests

  • 1 child (7 years old and below) per adult may enter free of charge.

  • For children 7 years old and below, exceeding the initial 1, a half charge applies.

  • Children 8 years and older will be charged at the full day use rate.

  • Infants under 2 years old are not counted in the guest count.

child Policy

  • Each room may accommodate a maximum of five (5) pets.

  • The first three (3) pets are free of charge. An additional fee of ₱300 per pet, per night applies for each pet beyond the first three.

  • All pets must be fully vaccinated.

  • Pets must always be kept on a controllable leash while inside the resort.

  • For hygienic purposes, pets are not allowed in the Function Room, KTV Rooms, or Game Room.

  • Pets are welcome around the pool area, but not inside the pool.

  • In the restaurant, pets are allowed only in the designated pet-friendly balcony area to ensure the comfort of all guests.

  • Pets must remain with their owners at all times and may not roam freely.

  • Owners are responsible for cleaning up after their pets and properly disposing of waste.

  • Pet owners accept full responsibility for any personal injury or harm caused by their pets to other guests or staff.

  • Any damages caused by pets to the room, furnishings, or resort property will incur charges based on the extent of the damage.

  • Pet diapers are available at the reception.

Pet Policy

Guests who bring their own food and beverages are subject to corkage fees as follows:

Food:

  • Whole Pork Lechon – ₱1,500/pc

  • Lechon Belly – ₱700/pc

  • Whole Roasted Chicken / Lechon Manok – ₱100/pc

  • Food Tray – ₱300/tray (regardless of the number of dishes or meals brought in)

Beverages:

  • Juice – ₱50/box

  • Soft Drinks:

    • 1.5L – ₱50/pc

    • Can – ₱30/pc

  • Liquor – ₱300/bottle

  • Beer:

    • 1L bottle – ₱50/bottle

    • Small bottled beer – ₱30/bottle

  • Wine – ₱300/bottle

Exemptions:
No corkage fees are charged for birthday cakes, chips, cookies, or small snack items.

Corkage fees for any items not specifically listed in the above schedule shall be determined by management.

corkage fees

booking, REBOOKING & CANCELLATION policy

  • A 50% deposit of the total amount is required to confirm and guarantee your reservation.

  • Cancellations: All confirmed bookings are non-refundable.

  • Rebooking within 15 days of arrival: Changes to the reservation made within 15 days of the scheduled arrival date will incur a 15% surcharge.

  • Rebooking within 7 days of arrival: Changes made within 7 days of the scheduled arrival date will incur a 30% surcharge.

  • Second and Subsequent Rebookings: The second and all subsequent modifications to the same reservation will automatically incur a 30% surcharge, regardless of the timing of the request.

    No-shows: Guests who fail to arrive on their scheduled check-in date without prior notice will forfeit their payment. No refunds or transfers will be permitted.

    Bank transfers: Payments made via bank transfer are subject to verification, which typically takes 1–2 days.

Severe Weather Conditions and Force Majeure

If severe weather conditions, including a PAGASA Tropical Cyclone Wind Signal No. 2 or higher, or a force majeure event prevent guests from safely reaching the resort, the following options may be considered:

  • Rescheduling: Guests may request to reschedule their stay to alternative dates, subject to availability and any applicable rate differences. The resort will make reasonable efforts to accommodate the request within a mutually agreed timeframe.

  • Refunds or credit vouchers: If rescheduling is not feasible, the resort may consider a credit voucher or refund on a case-by-case basis, subject to management approval and applicable policies.

Guests must notify the resort as soon as possible if travel is affected by these circumstances. Supporting documentation may be requested when necessary.

NON-SEVERE WEATHER CONDITIONS

For ordinary rain, unfavorable weather, or other circumstances that do not prevent safe access to the resort, the standard non-refundable booking policy will apply. Weather conditions alone do not automatically qualify a booking for a refund or rebooking without the applicable charges.

By confirming a reservation, guests acknowledge and agree to these policies.